At Aureza, we take immense pride in crafting premium, luxurious, and traditional jewelry pieces that are made with the utmost care and attention to detail. We want you to be completely satisfied with your purchase, and our return and refund policy is designed to ensure a smooth and transparent process.
1. Returns
We accept returns under the following conditions:
- Return Request Timeframe: You must initiate a return request within 7 days of receiving your order.
- Condition of the Product:
- The jewelry must be unused, unworn, and in its original condition.
- All original packaging, certificates, and tags must be intact.
- Non-Returnable Items:
- Customized or engraved jewelry.
- Earrings (due to hygiene reasons).
- Items purchased during clearance or final sale.
2. Refunds
Once we receive your returned item, our quality control team will inspect it:
- If approved, the refund will be processed within 7-10 business days to your original payment method.
- If the item fails inspection (used, damaged, or missing parts), the return will be declined and the product will be sent back to you.
3. Exchange Policy
- Exchanges are accepted within 7 days for items of the same or higher value.
- You will be required to pay the difference if the new product’s price is higher.
4. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery.
- Provide photos or videos as proof.
- We will arrange a replacement or full refund after verification.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
- We recommend using a trackable courier service for safe delivery.
6. Contact Us
For any return or refund-related queries, please contact our support team:
📧 Email: aurezaastyle@gmail.com
📞 Phone: +91-9208602075
Note: Aureza reserves the right to refuse returns that do not comply with the above conditions.